Consumer

Auto Loan is a service driven company and we appreciate the previous customers who’ve done business with us in the past. If you’re a previous “Loyalty” customer, contact us today at CustomerService@AutoUse.com to see how and where we can save you money on your next vehicle.

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FAQ

Is there a mobile application available?

Available on the iTunes App Store and Google Play Store is the Auto Use mobile application for consumers to manage their account.

How To Request a User Name and Password
User Name and Passwords can be requested from within the mobile applications, at the Consumer Login page, or by contacting us Toll Free at (800) 737-9780 or (877) 464-2614.
Can I make a payment by telephone?
Yes, we can accept payments made over the phone. Simply call our toll-free customer service line at (800) 737 9780.
What should I do if my vehicle is damaged or is in an accident?
If your vehicle has been damaged or has been in an accident, please call our customer service line (800) 737 9780 and request to speak with an agent in our Insurance Claims Department where our team or specialist will happily assist you.
What are the options I have for making my payments?

Credit cards, debit cards, pre-paid cards and ACH payments can be made under your account via the Auto Use mobile app and the Auto Use webpage 24/7. As well as by calling into our Customer Service line during open business hours.

Customers looking to send payments by check or money orders can send them directly to us at; 45 Haverhill Street, Andover MA, 01810. Payments also can be made via Money Gram (receive code: 6808) or Western Union Quick Collect (pseudo city: Proctor MA).

Contact Customer Service

(800) 737-9780

CustomerService@autouse.com

Hours of Operation

Monday – Friday: 8:00am to 6:00pm

Saturday: 8:30am to 12:00pm