Consumer Login

If you currently have a lease or loan with Auto Use/Auto Loan click here to log in to your account

What We Do

Auto Use / Auto Loan is an indirect finance company serving dealerships and consumers for over 60 years. Dealerships signed up with us can offer our auto finance program to their customers. If you are looking for a dealership that can use us for financing or if you are already a previous “Loyalty” customer of ours, you can contact us using the form below to see how we can save you money on your next vehicle purchase.

Frequently Asked Questions

Is there a mobile app available?

Available on the iTunes App Store and Google Play Store is the Auto Use mobile application for consumers to manage their account.

iOS App – https://autouse.page.link/H3Ed
Android App – https://autouse.page.link/xhKP

How do I request a User Name and Password

User Name and Passwords can be requested from within the mobile application, at the Consumer Login page, or by contacting us Toll Free at (800) 737-9780 or (877) 464-2614.

Can I make a payment over the phone?

Yes, we can accept payments made over the phone. Simply call our toll-free customer service line at (800) 737 9780.

What is my payoff?

To request your payoff, please call us at (800) 737-9780 or email your request to customerservice@autouse.com.

What should I do if my vehicle is damaged or is in an accident?

If your vehicle has been damaged or has been in an accident, please call our customer service line (800) 737 9780 and request to speak with an agent in our Insurance Claims Department or email Claims@autouse.com, where our team or a claims specialist will happily assist you.

What are the options I have for making my payments?

Credit cards, debit cards, pre-paid cards and ACH payments can be made under your account via the Auto Use mobile app and the Auto Use webpage 24/7. As well as by calling into our Customer Service line during open business hours.

Customers looking to send payments by check or money orders can send them directly to us at; 45 Haverhill Street, Andover MA, 01810. Payments also can be made via Money Gram (receive code: 6808).

Alternatively customers can make payments 24/7/365 on our IVR by calling (800) 737-9780.

Reliable bank with real people always available to talk. Would recommend to my friends and families. Matt’s always around and available to help. Thanks.

Mark Massad

No where better…… my best experience has been them working with me when I was going through a rough patch….. excellent customer service

Terri Noyes

I’ve had a great experience so far. I financed my car in March of this year and the bank I had linked to my account I closed and am waiting on my new card to set up the auto pay and I always call and make my payment or send in a money order and every time I’ve spoken to someone they have been very understanding and accommodating. It helps tht I love the car I financed also. Life happens and it’s nice to have a company that does there best to understand.

Ashley George