Consumer Login
If you currently have a lease or loan with Auto Use/Auto Loan click here to log in to your account
What We Do
Auto Use / Auto Loan is an indirect finance company serving dealerships and consumers for over 60 years. Dealerships signed up with us can offer our auto finance program to their customers. If you are looking for a dealership that can use us for financing or if you are already a previous “Loyalty” customer of ours, you can contact us using the form below to see how we can save you money on your next vehicle purchase.
Frequently Asked Questions
Is there a mobile app available?
Available on the iTunes App Store and Google Play Store is the Auto Use mobile application for consumers to manage their account.
- iOS App – https://autouse.page.link/H3Ed
- Android App – https://autouse.page.link/xhKP
How do I request a User Name and Password
Can I make a payment over the phone?
What is my payoff?
To request your payoff, please call us at (800) 737-9780 or email your request to customerservice@autouse.com.
What should I do if my vehicle is damaged or is in an accident?
What are the options I have for making my payments?
Credit cards, debit cards, pre-paid cards and ACH payments can be made under your account via the Auto Use mobile app and the Auto Use webpage 24/7. As well as by calling into our Customer Service line during open business hours.
Customers looking to send payments by check or money orders can send them directly to us at; 45 Haverhill Street, Andover MA, 01810. Payments also can be made via Money Gram (receive code: 6808).
Alternatively customers can make payments 24/7/365 on our IVR by calling (800) 737-9780.
Reliable bank with real people always available to talk. Would recommend to my friends and families. Matt’s always around and available to help. Thanks.
No where better…… my best experience has been them working with me when I was going through a rough patch….. excellent customer service
I’ve had a great experience so far. I financed my car in March of this year and the bank I had linked to my account I closed and am waiting on my new card to set up the auto pay and I always call and make my payment or send in a money order and every time I’ve spoken to someone they have been very understanding and accommodating. It helps tht I love the car I financed also. Life happens and it’s nice to have a company that does there best to understand.
Contact Us
Contact our office for more information. For a list of specific departments, click here.