Consumer Login
If you currently have a lease or loan with Auto Use/Auto Loan click here to log in to your account
What We Do
Auto Use / Auto Loan is a finance company serving dealerships and consumers for over 60 years.
![ionut-mares-705294-unsplash-compressor](https://www.autouseautoloan.com/wp-content/uploads/2018/08/ionut-mares-705294-unsplash-compressor.jpg)
![Auto Use Auto Loan rental car fleet financing funding](https://www.autouseautoloan.com/wp-content/uploads/2021/06/CAMARO-TEST-NO-SKY.jpg)
Frequently Asked Questions
Is there a mobile app available?
Available on the iTunes App Store and Google Play Store is the Auto Use mobile application for consumers to manage their account.
- iOS App – https://autouse.page.link/H3Ed
- Android App – https://autouse.page.link/xhKP
How do I request a User Name and Password
Can I make a payment over the phone?
What is my payoff?
To request your payoff, please call us at (800) 737-9780 or email your request to customerservice@autouse.com.
What should I do if my vehicle is damaged or is in an accident?
What are the options I have for making my payments?
Credit cards, debit cards, pre-paid cards and ACH payments can be made under your account via the Auto Use mobile app and the Auto Use webpage 24/7. As well as by calling into our Customer Service line during open business hours.
Customers looking to send payments by check or money orders can send them directly to us at; 45 Haverhill Street, Andover MA, 01810. Payments also can be made via Money Gram (receive code: 6808).
Alternatively customers can make payments 24/7/365 on our IVR by calling (800) 737-9780.
![stars-5](https://www.autouseautoloan.com/wp-content/uploads/2018/08/stars-5.png)
Reliable bank with real people always available to talk. Would recommend to my friends and families. Matt’s always around and available to help. Thanks.
![stars-5](https://www.autouseautoloan.com/wp-content/uploads/2018/08/stars-5.png)
No where better…… my best experience has been them working with me when I was going through a rough patch….. excellent customer service
![stars-5](https://www.autouseautoloan.com/wp-content/uploads/2018/08/stars-5.png)
I’ve had a great experience so far. I financed my car in March of this year and the bank I had linked to my account I closed and am waiting on my new card to set up the auto pay and I always call and make my payment or send in a money order and every time I’ve spoken to someone they have been very understanding and accommodating. It helps tht I love the car I financed also. Life happens and it’s nice to have a company that does there best to understand.
Contact Us
Contact our office for more information. For a list of specific departments, click here.