Effective Immediately, we will suspend all in person visits to Auto Use’s corporate office at 45 Haverhill Street, Andover, MA in order to prevent the spread of COVID-19. We require that you notify Auto Use of a request for any title(s) you may need. Upon receipt of such request the title shall be delivered by Federal Express to the location instructed by you. Please call 978-482-4060 for any floorplan needs or requests.
Thank you for your cooperation.
During these uncertain times, safety and maintaining our business operations remain two of our top priorities. At Auto Use, we are committed to the health and safety of our team members, clients, partners and guests. At this time, we have no known confirmed cases of COVID-19 among our Auto Use workforce.
Currently, Auto Use is fully operational to serve your buying, selling and financial needs. However, due to the safety of all involved we may limit or alter certain in person services.
Auto Use will continue to function at 100% however you may not see us in the lanes or at your dealerships for a limited amount of time. Please continue to contact your local representative as usual, or your corporate office contact whenever needed. Every phone call and email will be answered and any of your needs will continue to be served.
As of now, our corporate office will be open 8:00 am – 5:00 pm with limited staff. If you need a title we can mail it to you. If you need to come in to pick up a title at the home office, PLEASE CALL AHEAD! We would like to limit exposure. If you have symptoms of the COVID-19 or have been exposed, please do NOT come in the office, we will be more than happy to assist you in other ways.
We will continue to monitor the latest information from the CDC and state and public health agencies. As COVID-19 developments continue to evolve daily, we are reviewing our entire network for further operational actions – with safety guiding our every move. As the situation continues to evolve, we want you to know that our team is prepared to address COVID-19 developments as they arise and act accordingly.
Please continue to use the contact information below:
Floorplan Administration: 978-482-4060
Floorplan Servicing: 978-482-4070
Dealer Relationship Managers: 800-873-2907
Retail Credit Desk: 800-475-2665
Retail Funding: 978-749-0543
Dealer Credit: 978-749-0434
Customer Service: 800-737-9780