Consumer

Simple, Professional & Efficient Retail & Floorplan Financing

FAQ’s

Simply call our toll-free Customer Service number at (800) 737-9780.

Our standard operating hours are Monday through Thursday 8:00 am to 8:00 pm, Friday 8:00 am to 5:30 pm and Saturday 8:30 am to 12:00 pm. (EST)

You should make payments to your account as due. An account with a weekly payment schedule is due each Friday. If your payments are made by automatic withdrawal from your bank account, it is important to ensure that sufficient funds are available.

No, a payment book or a periodic payment statement is not provided on an account with a weekly payment schedule. A payment history may be obtained at any time during your accounts’ term. Simply call our toll-free number (800) 737-9780 and one of our Customer Service agents will be happy to assist you.

There are four quick ways to make a payment to your account: MoneyGram Express, Western Union Quick Collect, credit or debit card and direct withdrawal from your bank account. Simply call our toll-free number (800) 737-9780 and one of our Customer Service agents will be happy to assist you.
Yes, we can accept payments to your account over the telephone. Simply call our toll-free number (800) 737-9780 and one of our Customer Service agents will be happy to assist you.

Simply call our toll-free number (800) 737-9780 and request to speak to an agent in the Insurance Claims Department. One of our insurance specialists will be happy to assist you.

It is very important to contact us directly if your bank account information changes. Please immediately call our toll-free number (800) 737-9780 and provide one of our Customer Service agents with your updated bank account information. Prompt action may prevent costly return fees and maintain your accounts’ good standing.

It is very important to contact us directly if either your address or phone number changes. Please call our toll-free number (800) 737-9780 and provide one of our Customer Service agents with your updated contact information. Accurate information allows us to maintain open communication and effectively service your account.

CUSTOMER SERVICE & INSURANCE CLAIMS

If you have a car loan with Auto Loan and are in need of customer service, we asked that you first review our FAQ section to see if your question has already been answered. If you need further assistance regarding your account or wish to speak with a representative about a claim, please contact our customer service team at:

Toll-free: (800) 737-9780
Email: customerservice@autouse.com

Hours of Operation
Mon: 8:00am - 8:00pm
Tue: 8:00am - 8:00pm
Wed: 8:00am - 8:00pm
Thu: 8:00am - 8:00pm
Fri: 8:00am - 5:30pm
Sat: 8:30am - 12:00pm
Sun: Closed

*Based on Eastern Standard Time

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